Terms & Conditions

By accessing or using the Silvona Jewel website, you agree to the following terms and conditions.

Website Usage

You agree not to:

• Use the website for unlawful activities
• Attempt unauthorized access to systems
• Copy or misuse website content or product images

Product Information

We strive to display accurate product images and descriptions. However:

• Slight color variations may occur due to screen settings
• Product sizes may vary slightly

Pricing

Prices are subject to change without prior notice.

Intellectual Property

All content including logos, product photos, designs, text, and graphics belong to Silvona Jewel and may not be copied without permission.

Order Acceptance

We reserve the right to:

• Cancel suspicious orders
• Refuse service to anyone
• Limit quantities purchased

Limitation of Liability

Silvona Jewel shall not be liable for indirect, incidental, or consequential damages arising from website use or product purchases.

Governing Law

These terms are governed by the laws of India.

Cancellation Policy

Customer Cancellation

Orders can be cancelled before shipment confirmation.

Refund for Cancelled Orders

Prepaid cancelled orders will receive refunds within 5–7 business days.

Seller Cancellation

Silvona Jewel reserves the right to cancel orders due to:

• Product unavailability
• Pricing errors
• Fraudulent transactions

In such cases, full refunds will be issued.

Warranty Policy

Anti-Tarnish Jewelry Care

Silvona Jewel anti-tarnish jewelry is designed for long-lasting shine with proper care.

Warranty Coverage

Warranty covers:

• Manufacturing defects
• Stone fall issues reported immediately after delivery

Warranty Exclusions

Warranty does not cover:

• Normal wear and tear
• Scratches or accidental damage
• Exposure to chemicals, perfumes, or water
• Damage caused by improper handling

Jewelry Care Instructions

To maintain jewelry quality:

• Store in a dry place
• Avoid direct contact with water, perfume, and chemicals
• Wipe gently with a soft cloth after use

FAQ Policy

Frequently Asked Questions

Is your jewelry waterproof?

Our anti-tarnish jewelry is water-resistant but prolonged exposure to water and chemicals should be avoided for better durability.

What material do you use?

We use premium stainless steel,925 Sterling Silver, rhodium-polished finishes, zircon stones, and skin-friendly hypoallergenic materials.

Do you offer Cash on Delivery?

You may enable COD depending on serviceability and order value.

How can I track my order?

Tracking details are shared via SMS/email after dispatch.

Do you provide gift packaging?

Yes, selected products may include premium packaging.

Contact Us Page

Contact Information

Silvona Jewel

Customer Support Email: info@silvonajewel.com
Phone Number: +91-92899 53363
Business Hours: Monday to Saturday, 10 AM – 5 PM

For order support, returns, collaborations, or business inquiries, feel free to contact us.

10. Disclaimer Policy

Product Disclaimer

• Product colors may slightly vary depending on lighting and screen settings.
• Jewelry durability depends on usage and care.
• Anti-tarnish properties may vary depending on exposure to moisture and chemicals.

Medical Disclaimer

Our products are hypoallergenic for most users, but individual skin sensitivities may vary.

11. Cookie Policy

What Are Cookies?

Cookies are small files stored on your device to improve website performance and user experience.

How We Use Cookies

We use cookies to:

• Remember customer preferences
• Improve website speed and functionality
• Analyze website traffic
• Personalize promotions and advertisements

Managing Cookies

You may disable cookies through your browser settings.

Social Media & User Content Policy

By tagging or mentioning Silvona Jewel on social media, you grant us permission to repost your content for promotional purposes unless otherwise requested.

We reserve the right to remove offensive or inappropriate comments from our social platforms.