Shipping & Delivery Policy

Effective Date: 21/02/2025

At Silvona Jewel, we are committed to delivering your favorite silver jewelry pieces safely and on time. Please read our shipping policy carefully to understand how your order will be processed and shipped.

🛒 Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Orders placed on weekends or holidays will be processed the next working day.

You will receive an email confirmation with tracking details once your order is shipped.

🚚 Shipping Partners

We deliver pan-India via trusted logistics providers like Shiprocket, ensuring reliable and timely delivery.

📦 Delivery Timelines

Location Type	Estimated Delivery Time
Metro Cities	3–5 business days
Non-Metro Cities	5–7 business days
Remote Areas	7–10 business days

Note: Delivery times may vary slightly based on location, weather, holidays, or unforeseen courier delays.

💸 Shipping Charges

Free Shipping on all orders above ₹999.

A standard ₹60 shipping charge applies to orders below ₹999.

❗ Delays or Exceptions

We are not responsible for delays caused by natural disasters, strikes, lockdowns, or courier partner issues.

If your order is delayed significantly, our support team will reach out to update you.

🔍 Tracking Your Order

Once shipped, you will receive a tracking link via SMS/email.

You can also track your order using your order ID on our website.

📬 Wrong Address / Failed Delivery

Please ensure your address and contact details are accurate at checkout.

In case of failed delivery due to incorrect address or contact info, re-delivery charges may apply.

🧾 Customs & Duties (For International Shipping - If Applicable)

Currently, we only ship within India. International orders are not accepted at this time.

📞 Need Help?

For shipping questions, feel free to contact us:
📧 support@silvonajewel.com
📞 +91 8750182540